Returns & Exchanges
At Ozmosis, we want you to love your new style, which is why we offer a flexible 30-day return policy for all unworn items with original tags. Whether you need a different size or a full refund, our process is designed to get you back to your fashion journey as quickly as possible.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags remain attached and the garment is in its original condition.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing